Gartner Research

Toolkit: Negotiate Essential SLAs for IT Infrastructure, IaaS and Industry Segments Using Gartner's Market Insight

Published: 29 March 2018

ID: G00351347

Analyst(s): Mark Ray , William Maurer , Stephanie Stoudt-Hansen , David Ackerman

Summary

This in-depth analysis of service levels allows sourcing and vendor management leaders to strategically plan and negotiate deals that help to meet IT and business requirements. Review and compare your SLAs with this Toolkit, which reflects the most common service levels in the market.

Table Of Contents

When to Use

  • Effective Use of Service Levels

Downloadable Attachments

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