Gartner Research

Toolkit: Negotiate Essential SLAs for IT Infrastructure, IaaS and Industry Segments Using Gartner's Market Insight

Published: 29 March 2018

ID: G00351347

Analyst(s): Mark Ray , William Maurer , Stephanie Stoudt-Hansen , David Ackerman


This in-depth analysis of service levels allows sourcing and vendor management leaders to strategically plan and negotiate deals that help to meet IT and business requirements. Review and compare your SLAs with this Toolkit, which reflects the most common service levels in the market.

Table Of Contents

When to Use

  • Effective Use of Service Levels

Downloadable Attachments

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.