Gartner Research

Best Practice for Digital Service Success: CSPs Must Verify Suppliers' Implementation, Deployment and Integration Skills

Published: 27 March 2018

ID: G00351989

Analyst(s): Norbert Scholz , Jouni Forsman , Amresh Nandan

Summary

CSPs risk project failures with their customer management and billing systems when suppliers lack adequate services skills. Technology business unit leaders must obtain contractual supplier commitment for implementation, deployment and integration skills as CSPs become digital service providers.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Verify Suppliers' Implementation and Deployment Skills, and Assure the Product's Ease of Integration
    • Implementation Criteria Technology Business Unit Leaders Wished They Had Considered
    • Integration Criteria Technology Business Unit Leaders Wished They Had Considered
  • Contractually Commit to the Availability of Local and On-Site Staff and Resources
  • Work Directly With the Supplier to Implement and Deploy the Solution, Rather Than Engaging a System Integrator

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