Gartner Research

Market Trends: Top Five Disruptions for CSPs, Worldwide, 2018-2023

Published: 28 March 2018

ID: G00349638

Analyst(s): Sylvain Fabre , King-Yew Foong, Amresh Nandan , Charlotte Patrick


A slew of new technologies will disrupt communications service providers' business models and the industry structure. This research helps CSPs' technology business unit leaders to respond effectively and capture opportunities as they arise.

Table Of Contents


Market Trend

  • The Pace of Technology Changes Continues to Disrupt CSPs' Business and Operating Models
  • Market Structure Trend
    • Technology-Driven Disruptive Trends Will Present New Opportunities for Visionary and Agile CSPs
    • Trend 1: CSPs' Use of Open-Source Software Will Enhance Their Competitiveness and Redefine Relationships With Traditional Vendor Partners
    • Trend 2: Network Virtualization Initiatives Will Require CSPs to Reinvent Themselves First
    • Trend 3: Wireless Edge Computing Will Allow CSPs to Participate in New Cloud Computing Opportunities
    • Trend 4: AI Will Drive Operational Efficiencies and Create New Opportunities for CSPs
    • Trend 5: The Ability of the Workforce to Assimilate New Technologies and Digital Processes Will Determine CSPs' Future Prospects

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