Gartner Research

Define BYOD Ownership and Support Expectations in Contracts to Ensure Successful Implementation

Published: 29 March 2018

ID: G00351642

Analyst(s): David Ackerman , DD Mishra


BYOD/CYOD adoption is driving change in workplace processes and policies, but is also bringing threats and legal challenges. Sourcing and vendor management leaders must address various BYOD/CYOD nuances to successfully source workplace services.

Table Of Contents
  • Key Challenges



  • Work Closely With Internal Workplace Stakeholders and Security Teams to Define the Device Ownership and Management Model
  • Enforce BYOD/CYOD Policy Compliance by Incorporating EMM, Network Coverage, and IT Security and Compliance Obligations in the Services
  • Include Mechanisms to Handle Running Cost and Expense Management, Taking Into Account the Local Characteristics of Tax Laws

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