China Summary Translation: 'The Internet of Things Will Improve the Customer Experience'

Published: 29 March 2018

ID: G00343617

Analyst(s): Partha Iyengar

Summary

Customers increasingly encounter connected "things" in products and services. The Internet of Things can improve customer experience and augment the humans who deliver it. It gives CIOs an opportunity to play a bigger role in customer experience.

Table Of Contents

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