Published: 29 March 2018
ID: G00343617
Analyst(s): Partha Iyengar
Customers increasingly encounter connected "things" in products and services. The Internet of Things can improve customer experience and augment the humans who deliver it. It gives CIOs an opportunity to play a bigger role in customer experience.
报告摘录
The Internet of Things Will Improve the Customer Experience
Analysis
Impacts and Recommendations
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