Gartner Research

Critical Capabilities for Managed Mobile Services, Global

Published: 29 March 2018

ID: G00351130

Analyst(s): Dionisio Zumerle , Lisa Unden-Farboud , Leif-Olof Wallin , Katja Ruud , Bill Menezes


Enterprise spending on mobile device outsourcing is expected to grow from $4.8 billion in 2017 to $8.2 billion in 2021, which is an 88% increase. To build and sustain their mobile estates, infrastructure and operations leaders should demand more from providers and develop their sourcing approaches.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Digital Dimension
    • DMI
    • DXC Technology
    • Fujitsu
    • Honeywell Enterprise Mobility
    • IBM Global Services
    • MOBI
    • Orange
    • Stratix
    • Tangoe
    • Telefonica
    • Vodafone
    • Vox Mobile-GEMA
    • Zensar Technologies
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Sourcing and Logistics Management
    • Managed EMM
    • Security Management
    • Financial Management
    • Program Management
  • Use Cases
    • Secure Access to Information
    • Resource and Cost Visibility and Control
    • Mobility Outsourcing
    • Business Extension and Transformation
    • Europe
    • Asia/Pacific Region
    • U.S.
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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