Gartner Research

Build Resilience in Your Workforce Through Succession Planning and Management

Published: 30 March 2018

ID: G00328801

Analyst(s): Diane Berry , Lily Mok


Faced with ever-more competitive talent markets and aging workforces, CIOs must respond to disruptions and manage workforce-related risks to sustain performance. This research guides CIOs to establish succession planning and management and build workforce resilience for the digital business future.

Table Of Contents
  • Key Challenges



  • Step 1: Plan — Take a Long-Term Portfolio Approach to Identify Risk and Define Succession Needs
    • Conduct a Needs Assessment
    • Define Digital Leadership Success Profiles
  • Step 2: Execute — Assess Potential and Develop a Diverse Pool of Talent
    • Define High Potential
    • Assess and Select High-Potential Talent
    • Analyze Gaps and Assess Readiness Across Individual and Organizational Levels
    • Implement Blended Learning Programs to Grow a Strong Bench
  • Step 3: Adapt — Review Progress and Ensure Alignment With Changing Business Needs
    • Conduct Frequent Reviews to Assess Readiness of HIPOs
    • Develop Metrics to Measure Progress and Business Impact
    • Assign Ownership and Accountability to Improve Effectiveness

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