Gartner Research

Build the Candidate Experience Equation Into Your Talent Acquisition Processes

Published: 30 March 2018

ID: G00352840

Analyst(s): Jason Cerrato


When applicant tracking replaced paper, systems were designed around the requisition — company-centered, activity-based and focused on business outcomes. Today's talent economy systems have the candidate at the center, and application leaders will need to layer solutions to adjust to this dynamic.

Table Of Contents
  • Key Challenges


  • View the Overall Recruiting Process as an End-to-End Experience
  • Shift Recruiting Processes to a Candidate-Centered Design
    • The Candidate Experience Equation
    • Experience and Engagement
    • Screening and Assessment
    • Responsiveness and Coordination
  • Free Your Team to Focus on the Right Talent in the Right Place at the Right Time
  • Ensure Candidate Continuity Throughout the Talent Acquisition Process

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