Gartner Research

Use Content Services to Boost Digital Dexterity by Continuously Informing Employees

Published: 29 March 2018

ID: G00348921

Analyst(s): Stephen Emmott , Karen Hobert , Michael Woodbridge


Advances in content services enable the extraction and proactive delivery of pertinent information from mountains of content and data. Application leaders must mold the digital workplace so that it informs, rather than interrupts, employees, and therefore supports digital dexterity.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Being Continuously Informed, Rather Than Continually Interrupted, Extends Knowledge in Ways That Improve Effectiveness
  • Content Services Can Extract Latent, Yet Pertinent, Information From the Mass of Stored Content and Data
  • The Digital Workplace Can Integrate Content Services in Ways That Facilitate Effective Working by Employees

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