Gartner Research

How to Scale RPA in Insurance as the Foundation of Your Automation Strategy

Published: 29 March 2018

ID: G00350319

Analyst(s): Laurie Shotton

Summary

RPA adoption is accelerating in the life and P&C insurance industry, but most deployments are for point solutions. Insurance CIOs can learn from their peers who have scaled RPA and used it for the foundations of broader automation initiatives to achieve wider agility, efficiency and ROI.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Install a Dedicated Team for Process Re-engineering and Automation Reporting to the Business, but With a Closeness to IT
  • Invest Proportionally More Effort in Initial Process Identification and Re-engineering Than Writing the Script for the RPA Bot
    • Preparing for Robotic Process Automation
    • Implementing Robotic Process Automation
    • Scaling Robotic Process Automation
  • Manage the Change to a Combined Human and Robot Workforce by Implementing Robot Line Managers or Augmenting Existing Management Roles

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