Gartner Research

Critical Work and Life Events Drive Better HCM Application Employee Experience

Published: 29 March 2018

ID: G00347257

Analyst(s): Mike Burden , Melanie Lougee


Application leaders transforming HCM must support employee experience, service and interactions throughout the employee life cycle. This research describes three proven best practices.

Table Of Contents
  • Key Challenges



  • Define Critical Work and Life Events That Your Workers May Experience During the Employee Life Cycle in Order to Better Define What a Good Employee Experience Looks Like
    • Employee Life Cycle Event: Onboarding
  • Design the Preferred Outcomes for Employee-HR Interactions During Life Events in Order to Deliver User-Centric Employee Experiences
    • Life Event: Having a Baby
  • Adopt Mobile and Adaptive Technologies to Support the Needs of Your Employees and Deliver the Preferred Outcomes

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