Gartner Research

Business Continuity for Cloud Email

Published: 12 October 2017

ID: G00356762

Analyst(s): Consult the Board Research Team


Twenty-one members share their thoughts and practices around business continuity planning (BCP) for cloud-based email services including a look at members' modes of communicating with associates during a major outage, members' usage of cloud-based email solutions, and belief in the importance of BCP for cloud-based email. Members also discuss their business continuity plans for cloud-based email, outlining key aspects – including presence of secondary email systems, tools and solutions for extended email outages, and BCP business cases.

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