Gartner Research

IT Key Metrics Data Highlights U.S. Healthcare Payer CIOs' Need to Transform

Published: 04 April 2018

ID: G00353036

Analyst(s): Bryan Cole


Gartner's annual IT Key Metrics Data survey collects worldwide data on IT budget priorities, spending and ratios. U.S. healthcare payer CIO responses show that payers spend more to run their businesses than other industries — and must invest in IT transformation now to digitally advance.

Table Of Contents


  • IT Key Metrics Data Helps Guide Payer CIOs
  • Payers Still Lag in Digitally Enabled Processes and Digital Revenue
  • Payers Spend Less on IT Than Other Industries
    • IT Spending Compared With Overall Spending
  • Payers Spend More on Operations Than Other Industries
    • IT Spending: Capital Versus Operational
  • Payers Spend More to Run Their Businesses Than Other Industries
    • Run, Grow and Transform
  • Payer Public Cloud Spending Has Caught Up to Other Industries
    • Core IT Spending, In-House or Outsourced Resources
  • Payer CIOs Must Accommodate Healthcare Providers' Unique Staffing Approach
    • IT Personnel: Insourced Versus Contracted
  • Payers Use More Application Support Employees Than Other Industries
    • IT Personnel: Focus of Workers' Activities

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