Gartner Research

Market Insight: 3 Actions Service Providers Must Take to Focus Emerging Technology Investment Strategy

Published: 02 April 2018

ID: G00334811

Analyst(s): Chrissy Healey , Susan Tan


In the face of client expectations around a rapidly changing bouquet of emerging technologies, technology strategic planners at IT service providers must focus investment, incubate talent, and partner effectively to ensure digital solutions that deliver on client business outcomes.

Table Of Contents


Background and Context

The Impact

  • Top Two Emerging Technologies: Predictive/Prescriptive Analytics and Machine Learning/Deep Learning
  • Virtual Assistants/Chatbots and IoT: Unlocking Insight From Interactions and From the Environment
  • The Growing Opportunities: Blockchain, Augmented/Virtual Reality, and Smart Robots


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