In the face of client expectations around a rapidly changing bouquet of emerging technologies, technology strategic planners at IT service providers must focus investment, incubate talent, and partner effectively to ensure digital solutions that deliver on client business outcomes.
Background and Context
- Top Two Emerging Technologies: Predictive/Prescriptive Analytics and Machine Learning/Deep Learning
- Virtual Assistants/Chatbots and IoT: Unlocking Insight From Interactions and From the Environment
- The Growing Opportunities: Blockchain, Augmented/Virtual Reality, and Smart Robots
Gartner Recommended Reading
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.