Gartner Research

Minimize Microsoft Office 365 Renewal Cost and Risk by Maximizing Your Negotiation Leverage

Published: 05 April 2018

ID: G00348832

Analyst(s): Pamela Wheelwright, Dolores Ianni


Sourcing and vendor management leaders whose organizations have migrated to Microsoft Office 365 struggle to find leverage in contract renewals. This research provides a detailed approach to cultivating your Microsoft relationship with effective levers to maximize your negotiation leverage.

Table Of Contents
  • Key Challenges



  • Cultivate the Microsoft Relationship by Bringing Senior Leadership to the Table
    • Involve Your Senior Leadership Team
    • Gather the Pertinent Cost Benchmarks
    • Questions to Ask
  • Investigate Which Microsoft Strategic Motivations Will Influence Your Leverage
    • Strategic Cloud Investments
    • Microsoft Investor Relations
    • Promotions
    • Alternative Microsoft Agreements
    • Categorize Users and Personas for Lower-Cost Services
    • Competitive Alternatives
    • Calculate Additional Costs
  • Aggregate Your Enterprisewide Microsoft Spend to Expose All Revenue Streams
  • Synchronize New Investment Timing

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