When building a strong business case for a new or replacement transportation management system, identifying the specific business needs for the TMS is a critical success factor. Supply chain leaders should use this research to help discover those needs and align them to support their key arguments.
- Clarify and Define "Needs" vs. "Arguments"
- Engage Functional Areas to Assess Needs
- Key Drivers of the Need for a New TMS
- Improved Visibility
- Increased Transportation Costs
- Increased Expedited Shipments
- Better Freight Spend Visibility
- Poor Customer Satisfaction
- Low Carrier Performance
- Multichannel/Omnichannel Fulfillment
- Capacity Shortages
- Reporting Capability/Analytics
- Lower Maintenance Costs
- Process Automation
- Route Planning/Reduction of Empty Miles
- Carrier Compliance
- Contract Management
- Multiple Mode Support
- Map Your Needs to Key Arguments
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