Gartner Research

Building the TMS Case: Identify and Align Needs for a New Transportation Management System

Published: 11 April 2018

ID: G00352053

Analyst(s): Brock Johns , Bart De Muynck


When building a strong business case for a new or replacement transportation management system, identifying the specific business needs for the TMS is a critical success factor. Supply chain leaders should use this research to help discover those needs and align them to support their key arguments.

Table Of Contents
  • Key Challenges



  • Clarify and Define "Needs" vs. "Arguments"
  • Engage Functional Areas to Assess Needs
  • Key Drivers of the Need for a New TMS
    • Improved Visibility
    • Increased Transportation Costs
    • Increased Expedited Shipments
    • Better Freight Spend Visibility
    • Poor Customer Satisfaction
    • Low Carrier Performance
    • Multichannel/Omnichannel Fulfillment
    • Capacity Shortages
    • Reporting Capability/Analytics
    • Lower Maintenance Costs
    • Process Automation
    • Route Planning/Reduction of Empty Miles
    • Carrier Compliance
    • Contract Management
    • Multiple Mode Support
  • Map Your Needs to Key Arguments

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