Gartner Research

A Healthcare Provider CIO's Guide to Accurate EHR Total Cost of Ownership

Published: 10 April 2018

ID: G00311639

Analyst(s): Mike Jones


Healthcare delivery organizations struggle to assess true lifetime costs for electronic health records across the life cycle. CIOs can use this guide to accurately calculate total cost of ownership, reduce financial risk and provide clarity on investment needed to achieve ROI.

Table Of Contents
  • Key Challenges


  • Why TCO Is an Important Factor in Achieving a Successful ROI


  • Develop a Comprehensive TCO Model by Including a Range of Generic and Vendor-Specific Costs Over the EHR Life Cycle
  • Secure Commitment to the TCO Model as Part of the ROI and Change Impact Discussions at the C-Suite Level
  • Negotiate More Favorable Terms by Using the TCO Model to Expose Variability on Key Factors Across Vendors
    • Examples of Where the TCO Model Can Be Used in Negotiation of Final or Renewed EHR Contract Terms and Conditions

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