Gartner Research

Willful Disruption: Tencent Disrupts Through Customer Experience and Its Social Platform

Published: 11 April 2018

ID: G00333561

Analyst(s): Peter Liu , CK Lu


Tencent primarily disrupts through its WeChat social platform used by 1 billion people for mobile payments, gaming, cloud and social media. CIOs working with their chief strategy officers should leverage opportunities based on Tencent's own disruptive intents.

Table Of Contents


  • Tencent Disrupts in Many Ways — One Killer App Can Be a Platform to Disruption
  • Scale, Richness and Reach — The "Secret Sauce" of Extensive Disruption
    • Tencent's Culture Leads Primarily to Offensive and Defensive Approaches
  • How You Can Leverage Tencent's Disruptive Strategies

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