Gartner Research

Infrastructure Services Sourcing Strategy: Key Reasons to Outsource

Published: 09 April 2018

ID: G00349531

Analyst(s): Claudio Da Rold


Cost optimization, process efficiency, time to market, agility and innovation are key drivers for infrastructure services sourcing decisions. Sourcing and vendor management leaders can leverage best practices learned from 500 references to increase success rates and stakeholder satisfaction.

Table Of Contents
  • Key Challenges



  • Identify Key Drivers and Objectives in the Very Early Phases of Each IS Sourcing Initiative by Leveraging Data From Successful Relationships
  • Use Drivers and Objectives to Identify the Ideal Sourcing Decision Process (Linear, Transformative, Agile), and Analyze Factors and Alternatives Reported by Other Successful Organizations
  • Put Expectations in Context by Defining the Financial Viability of Each Sourcing Option Using Multiple Sources of Internal and External Data
  • Guide Stakeholders to Spell Out in a SMART Format the Definition of Success for Their Initiative to Keep It in Context and Align Selection Methods and Criteria

Case Study

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