Gartner Research

Market Insights: Digital Services Enhance CX and Deliver Superior Returns for Customer Management Services

Published: 10 April 2018

ID: G00350552

Analyst(s): TJ Singh

Summary

Digital services deliver a strong customer experience and higher-than-expected ROI. Technology strategic planners at service providers should leverage this research to develop digital service strategies to exploit business opportunities.

Table Of Contents

Analysis

Background and Context

The Impact

Conclusion

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