Gartner Research

CSPs Must Reappraise 'All Under One Roof' Business Strategies

Published: 11 April 2018

ID: G00352630

Analyst(s): King-Yew Foong, Neil Osmond


Balancing two business models — being operationally efficient and low-cost, while diversifying into innovative digital services — is immensely challenging for most network-based CSPs. We advise CIOs who lead digital business efforts on how to reappraise the approach for long-term commercial success.

Table Of Contents


  • The Business Model Challenge
    • Recommendation: Spin Off Digital Services Into a Separate Business

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