Gartner Research

Healthcare Provider CIOs: A Framework and Actions to Exploit Ongoing RCM Innovations

Published: 11 April 2018

ID: G00343074

Analyst(s): Barb Mann


Many HDOs' margins fall short when they fail to keep pace with and adopt evolving revenue cycle management features. CIOs need a comprehensive approach to prioritize feature adoption, establish accountability and drive better business performance in partnership with their executive peers.

Table Of Contents
  • Key Challenges


  • RCM Is Clearly a Priority


  • Establish an Accountable RCM Oversight Committee
  • Create an RCM System Operating Team to Analyze and Track System Feature Benefits
  • Develop Shared Revenue Metrics and an RCM System Performance Dashboard

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