Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 1Q18 Update

Published: 13 April 2018

ID: G00348980

Analyst(s): Scott Morrison, Brandon Medford , Gyanee Dewnarain , Megan Fernandez , Tom Eagle , Daniel O'Connell


Global spending on unified communications will grow at a 3% CAGR in current U.S. dollars to reach $45.7 billion in 2022. Technology strategic planners positioning UC solutions must plan for expected shortages of skilled support resources as the UC market evolves.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Exchange Rate Impact
  • Video Technology Impact
  • Midsize Enterprise Digital Transformation Impact
  • Shortage of Skilled PBX/IP PBX Technicians Impact


  • Supply
    • Price
  • Demand
    • Enterprise Purchase Preferences
    • Replacement Cycles

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