Gartner Research

Top 10 Retail Banking Technology Initiatives for 2018

Published: 16 April 2018

ID: G00351861

Analyst(s): Jason Malo , Nicole Sturgill


Retail banks' 2018 technology budgets are focused on both digital transformation and operational optimization. CIOs can use our recent survey results to compare their implementation decisions with those of their peers and set their technology investments according to their own needs.

Table Of Contents


  • Retail Banking IT Priorities for 2018: Balancing Transformational and Operational Technologies
  • What's Changed This Year?
    • What's Up?
    • What's Down?
  • The Top 10 Technology Investments
    • "How Can We Serve You Better?"
    • "How Can We Help You Serve Yourself?"
    • "How Can We Protect You Without All the Hassle?"
  • Regional Differences: European Investment Direction Bucks the Global Trend
  • Looking Ahead: Experimenting With Emerging Technology

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