Gartner Research

Market Trends: Redesign Managed Workplace Services to Leverage Buyers' Top 4 Expectations

Published: 16 April 2018

ID: G00352761

Analyst(s): Claudio Da Rold , David Groombridge , Daniel Barros


Client organizations' desires for new technologies, differentiated support models and improved productivity of staff within managed workplace services are evolving rapidly. Technology product marketing leaders must expedite new service offerings across business units to stay competitive.

Table Of Contents


Market Trend

  • Expectation 1: Users Demand New Capabilities and New Technology Offerings
    • Recommendations on User Technology Trends
  • Expectation 2: New Support Models Are Essential MWS Offerings
    • Recommendations on User Support Trends
  • Expectation 3: Businesses Need MWS to Deliver the Digital Promise
    • Recommendations on Business Technology Trends
  • Expectation 4: Innovative Service Approaches Reduce Costs
    • Recommendations on Business Support Trends
  • The Balancing Act for Providers of Managed Workplace Services

Vendors to Watch

  • Atos
  • Fujitsu
  • HCL Technologies
  • Tata Consultancy Services
  • Wipro

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