Gartner Research

Critical Capabilities for Digital Experience Platforms

Published: 16 April 2018

ID: G00320335

Analyst(s): Gavin Tay , Gene Phifer , Mike Lowndes , Jim Murphy


The DXP market offers a new generation of platforms to create and continually improve user experience across digital channels. This Critical Capabilities will help application leaders responsible for customer-, employee- and partner-facing initiatives find an offering that aligns with their goals.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Acquia
    • Adobe
    • BloomReach
    • censhare
    • CoreMedia
    • Crownpeak
    • Episerver
    • GX Software
    • IBM
    • Jahia
    • Kentico Software
    • Liferay
    • Microsoft
    • OpenText
    • Oracle
    • Oxcyon
    • Salesforce
    • SAP
    • SDL
    • Sitecore
    • Squiz
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Analytics and Optimization
    • Applied Artificial Intelligence
    • Architecture and Development
    • Collaboration and Knowledge Sharing
    • Cloud Capability
    • Content Management
    • Integration and Interoperability
    • Mobility and Multichannel Support
    • Navigation, Search and Insight
    • Personalization & Context Awareness
    • Security Admin and Access Control
    • Usability
    • User Experience Management
  • Use Cases
    • Horizontal Portal
    • B2C Experience
    • B2B Partner and Supplier Portals and Extranets
    • B2E Digital Workplace and Intranets
    • Internet of Things-Enabled Experience
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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