Gartner Research

Critical Capabilities for Software Asset Management Tools

Published: 16 April 2018

ID: G00326348

Analyst(s): Matt Corsi , Roger Williams , April Adams


SAM tools enable organizations to use software entitlement and consumption data to reduce noncompliance risk, optimize costs and improve business performance. I&O leaders must select SAM tools based on functionality and overall SAM practice maturity to realize expected value from their investments.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • 1E AppClarity
    • Aspera SmartTrack
    • Belarc BelManage
    • Eracent IT Management Center Suite
    • Flexera FlexNet Manager Suite
    • Ivanti IT Asset Management Suite
    • License Dashboard License Manager
    • Open iT
    • Scalable Software Asset Vision
    • ServiceNow SAM Professional
    • Snow Software Snow License Manager
    • Symantec IT Management Suite
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Discover Software Procurements
    • Identify Software Entitlements
    • Normalize Software Entitlements
    • Discover Platforms
    • Identify Platform Consumption
    • Normalize Software Consumption Data
    • Reconcile External Information
    • Optimize Entitlements & Consumption
    • Share Information
    • Total Cost of Ownership
  • Use Cases
    • Basic SAM Functionality
    • Intermediate SAM Functionality
    • Advanced SAM Functionality
  • Vendors Added and Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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