Gartner Research

Forecast Analysis: IT Services, Worldwide, 1Q18 Update

Published: 17 April 2018

ID: G00353212

Analyst(s): Patrick Sullivan , Brendan Williams , Helen Huntley , Susanne Matson , Neil Barton , TJ Singh , Chrissy Healey , Arup Roy , Ed Anderson , Twiggy Lo , Dean Blackmore , Christine Tenneson , Cathy Tornbohm , Colleen Graham , Sandra Notardonato , David Ackerman , Fred Ng , Susan Tan , Gregor Petri , Sid Nag

Summary

The worldwide IT services market forecast is largely unchanged from last quarter and expected to grow by 7.4% in U.S. dollars (4.4% in constant currency) in 2018. Technology business unit leaders need to understand the impact intelligent automation will have on future installed total contract value.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Consulting and Implementation
  • ITO
  • BPO
  • Product Support Services

Assumptions

  • Consulting and Implementation
  • ITO
  • BPO

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