Gartner Research

How to Scale RPA and Achieve Business Value in Utilities

Published: 20 April 2018

ID: G00353840

Analyst(s): Ethan Cohen


The use of robotic process automation is increasing in the utility industry, but is usually in narrow, tactical deployments that have yet to yield significant benefits. Utility CIOs can learn from peers who are setting up centers of excellence to scale RPA and improve business performance.

Table Of Contents
  • Key Challenges



  • Establish a COE to Plan, Manage, Orchestrate, Control and Measure RPA Initiatives
  • Decide Whether to Centralize or Distribute Your COE
  • Staff the COE With People Skilled in Process Re-engineering, Automation, Technology and Business
  • Invest More Effort in Digital Business Process Identification and Re-engineering Than in Programming
  • Learn From the Experience of Others

Case Study

  • Scaling Automation Using a COE
  • Results

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