Gartner Research

Common Cost of Quality Metrics

Published: 29 June 2016

ID: G00361113

Analyst(s): Quality Research Team


In this research, we answer the question "What are the most common cost of quality metrics used by companies?" Common Cost of Quality metrics fall into four basic categories: internal failure costs, external failure costs, appraisal costs, and prevention costs. The five most commonly used cost of quality metrics are defect rework, internal scrap, internal rejects, customer returns, and complaints in warranty.

Table Of Contents

More Detail

Four Elements of a Robust Cost of Quality Model

Most Common Cost of Quality Metrics

Narrow Cost of Quality Metrics to the Most Meaningful Few

Additional Resources

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