Gartner Research

Design Principles for Cost of Quality Dashboards

Published: 31 July 2016

ID: G00361115

Analyst(s): Quality Research Team


In this research, we answer the question "What are the key design criteria for a cost of quality model?" Successful models share three principles: cross-functional teams develop the model, the model uses tangible cost categories, and the model focuses on a set of discrete categories.

Table Of Contents

More Detail

Assemble a Cost of Quality Project Team

Choose Cost Categories that are Tangible to Stakeholders

Keep the Model Focused

Additional Resource

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