Published: 31 July 2016
Analyst(s): Quality Research Team
In this research, we answer the question "What are the key design criteria for a cost of quality model?" Successful models share three principles: cross-functional teams develop the model, the model uses tangible cost categories, and the model focuses on a set of discrete categories.
Assemble a Cost of Quality Project Team
Choose Cost Categories that are Tangible to Stakeholders
Keep the Model Focused
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