Published: 01 November 2016
Analyst(s): Quality Research Team
In this research, we answer the question "What training approaches best teach managers how to improve the quality culture on their teams?" Leading firms facilitate discussions prompting managers to self-identify behaviors that reduce staff ownership of quality outcomes, train managers on how to model five behaviors critical to team ownership, and focus on the reasons behind suggested actions and how to implement them.
Understand Current Disempowering Habits
Challenge Managers to Take Action
Deconstruct General Advice into More Practical Guidelines
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