Gartner Research

Managerial Training to Improve Team Quality Culture

Published: 01 November 2016

ID: G00361120

Analyst(s): Quality Research Team


In this research, we answer the question "What training approaches best teach managers how to improve the quality culture on their teams?" Leading firms facilitate discussions prompting managers to self-identify behaviors that reduce staff ownership of quality outcomes, train managers on how to model five behaviors critical to team ownership, and focus on the reasons behind suggested actions and how to implement them.

Table Of Contents

More Detail

Understand Current Disempowering Habits

Challenge Managers to Take Action

Deconstruct General Advice into More Practical Guidelines

Additional Resources

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