Gartner Research

Increasing Quality Metric Validity

Published: 02 January 2017

ID: G00361121

Analyst(s): Quality Research Team


In this research, we answer the question "How do I increase the validity of our quality metrics in the eyes of internal stakeholders?" To ensure your quality metrics are valid among stakeholders: create criteria that exhaustively grade the validity of quality metrics, assign a validity score to each quality metric, and reduce stakeholder skepticism by providing them with the validity scoring guidelines.

Table Of Contents

More Detail

Create Criteria for Measuring Quality Metric Validity

Assign Validity Scores for Quality Metrics

Reduce Stakeholder Skepticism and Increase Transparency

Additional Resources

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