Gartner Research

Artificial Intelligence Is Closer to CIOs Than They May Think

Published: 23 April 2018

ID: G00350714

Analyst(s): Ken McGee


Artificial intelligence offerings are a new source for meeting a growing number of "back-office" business process needs that have long been a primary focus of CIOs. Here, we explain why CIOs have a short time frame to significantly update their knowledge of AI.

Table Of Contents


  • Introduction
  • Observations
    • Observation No. 1: The Early Days of AI Deployment
    • Observation No. 2: CIOs Initiate Only One-Third of Enterprise AI Efforts
    • Observation No. 3: Vendors in Various AI Technology Categories Offer Solutions That Perform Business Operations/Back-Office Tasks That Are Already Familiar to CIOs
    • Observation No. 4: Most CIOs Have Vast Experience Delivering Capabilities to Support Enterprise Back-Office Needs
    • Observation No. 5: The Nature of Occupational Tasks
    • Implications of the Five Observations: CIOs Have Been Here Before
  • Conclusion

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.