Gartner Research

Artificial Intelligence Is Closer to CIOs Than They May Think

Published: 23 April 2018

ID: G00350714

Analyst(s): Ken McGee

Summary

Artificial intelligence offerings are a new source for meeting a growing number of "back-office" business process needs that have long been a primary focus of CIOs. Here, we explain why CIOs have a short time frame to significantly update their knowledge of AI.

Table Of Contents

Analysis

  • Introduction
  • Observations
    • Observation No. 1: The Early Days of AI Deployment
    • Observation No. 2: CIOs Initiate Only One-Third of Enterprise AI Efforts
    • Observation No. 3: Vendors in Various AI Technology Categories Offer Solutions That Perform Business Operations/Back-Office Tasks That Are Already Familiar to CIOs
    • Observation No. 4: Most CIOs Have Vast Experience Delivering Capabilities to Support Enterprise Back-Office Needs
    • Observation No. 5: The Nature of Occupational Tasks
    • Implications of the Five Observations: CIOs Have Been Here Before
  • Conclusion

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