Gartner Research

3 Key Best Practices in Buying Application Testing Services — Learn From 177 Reference Clients

Published: 23 April 2018

ID: G00351757

Analyst(s): Gilbert van der Heiden , Susanne Matson , Kris Doering


Many organizations use service providers for testing, especially to speed up delivery of new functionality for an increasing complex hybrid application portfolio. This document highlights best practices for sourcing and vendor management leaders to contract for application testing services.

Table Of Contents
  • Key Challenges



  • Verify the Automation Framework Before Signing, and Enforce a Gradual Expansion of Intelligent Automation
  • Closely Track Providers' Mobile, Analytical, Agile and DevOps Testing Capabilities, as They Are Rapidly Increasing in Relevance
  • Separate the Pricing Mechanism From Service Metrics, and Keep the Total Cost to a Measurable Outcome With Associated Provider Risk

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.