Gartner Research

3 Key Best Practices in Buying Application Testing Services — Learn From 177 Reference Clients

Published: 23 April 2018

ID: G00351757

Analyst(s): Gilbert van der Heiden , Susanne Matson , Kris Doering

Summary

Many organizations use service providers for testing, especially to speed up delivery of new functionality for an increasing complex hybrid application portfolio. This document highlights best practices for sourcing and vendor management leaders to contract for application testing services.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Verify the Automation Framework Before Signing, and Enforce a Gradual Expansion of Intelligent Automation
  • Closely Track Providers' Mobile, Analytical, Agile and DevOps Testing Capabilities, as They Are Rapidly Increasing in Relevance
  • Separate the Pricing Mechanism From Service Metrics, and Keep the Total Cost to a Measurable Outcome With Associated Provider Risk

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