Gartner Research

Preparing Collaboration, Content and Mobility Initiatives for the EU GDPR

Published: 24 April 2018

ID: G00349378

Analyst(s): Michael Disabato, Guy Creese


Locating, exporting and deleting personal data in content and collaboration systems and on mobile devices is especially challenging due to their free-form formats. Technical professionals must know the GDPR options for CCM systems to help ensure that the company adheres to the regulation.

Table Of Contents

The Gartner Approach

The Guidance Framework

  • Prework
  • Step 1: Meet With Legal, the DPO and the Business Unit
  • Step 2: Examine Data Collection, Categorization and Storage
    • Three Data Strategies
  • Step 3: Perform Governance Update, and Create Review Process
  • Step 4: Create Gap Analysis
    • GDPR Principles
    • Common Issues
    • Rights of the Data Subject
    • Controller Duties
    • Processor Duties
  • Step 5: Update Identity and Access Management Services
    • Employee Identity and Access Management
    • Customer Identity and Access Management
  • Step 6: Protect Personal Data in the Contextual Fabric
  • Step 7: Address Cloud Service Issues
    • Track Down All Cloud Services Being Used
    • Get Certifications and Assurances From the Cloud Vendor
    • Demand Documentation of a Cloud Vendor's Processes and Subcontractors
    • Understand Where Personal Data Is Stored
    • Understand How Data Is Deleted
    • Verify That You Can Export Data
  • Step 8: Revise Unified Endpoint Management Profiles and Policies
    • Impact on "Bring Your Own" Policies
    • Determine Which UEM Policies Need to Be Changed
  • Follow-Up

Risks and Pitfalls

Gartner Recommended Reading

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