Gartner Research

2018 CEO Survey: CIOs in Financial Services Are Now Complicit in Chasing the Law of Diminishing Returns

Published: 24 April 2018

ID: G00356087

Analyst(s): David Furlonger


The 2018 Gartner CEO and Senior Business Executive Survey shows a continued lack of ambition by financial services companies to make significant, long-term, core operations changes. CIOs have an immediate opportunity to guide CEO thinking, encouraging course corrections for a bolder ambition.

Table Of Contents


  • The Growth Picture
  • Short-Term Thinking Will Influence Digital Investment and Curtail Transformational Opportunities
  • Organizational Structures and Talent Mix Plagues Growth and Digital Progress
  • Using Constantly Evolving Emerging Technologies While Modernizing the Core Are Central to Digital Business Development

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