Published: 26 April 2018
Analyst(s): Michael Maoz, Keith Guttridge, Yefim Natis, Elizabeth Golluscio
Market leadership requires excellence in customer engagement, and a unified view of the customer; Salesforce aims to be your one-stop cloud-shop provider. Application leaders using Salesforce or MuleSoft for CRM or API-led integration must craft a strategy for a hybrid, multicloud future state.
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