Vendor Rating: Salesforce
Published: 27 April 2018
Salesforce's core sales, customer service and marketing application products coupled with its platform and expansion into AI and commerce pushed its revenue beyond $10 billion in 2018. We rate Salesforce in its entirety to help CIOs and application leaders gauge its relevance to their organizations.
Table Of Contents
- Product/Service: Strong
- Support/Account Management: Positive
- Pricing Structure: Variable
- Technology/Methodology: Positive
- Strategy: Strong
- Corporate Viability: Strong
Additional Analyst Insights
- 1. Product Strategy and Functionality Distinctions
- Internet of Things
- Salesforce for Small Businesses and Midsize Enterprises
- Industry Approaches
- Field Service Lightning
- Marketing (B2C vs. B2B)
- 2. Platform Nuances
- Salesforce Lightning Platform
- Org Strategy
- 3. Innovative Approaches
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