Gartner Research

L2 Digital Performance Insight: Financial Services — Engaging Millennials

Published: 12 July 2017

ID: G00361019

Analyst(s): L2 Financial Services Team

Summary

As millennials begin their careers, legacy financial services institutions struggle to maintain relevance among clients and job seekers. To protect market share and vie against tech heavyweights, established players must adjust customer service offerings and expand recruitment channels.

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