Gartner Research

Healthcare Payer CIOs, Use Cost Optimization to Drive Administrative Modernization

Published: 25 April 2018

ID: G00353542

Analyst(s): Mandi Bishop


Administrative cost optimization, when executed strategically, jump-starts the journey toward administrative process and technology innovation. Payer CIOs should use this research to prioritize administrative cost optimization efforts to free up resources for more strategic IT initiatives.

Table Of Contents


  • Administrative Systems Modernization Is the Path to Cost Optimization
  • Recommendations
    • Focus on Three Key Cost Optimization Concepts: Executive Sponsorship, Transparency and Change Management
    • Use Gartner's Four-Level Cost Optimization Framework
    • Strategically Divest in Order to Strategically Invest

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