Gartner Research

Focus on Your People and Culture to Achieve Resilient Digital Infrastructure Delivery

Published: 26 April 2018

ID: G00342141

Analyst(s): Kenneth Gonzalez , Mark Jaggers , Andrew Lerner


In planning and delivering resilient digital infrastructure, people are as important as infrastructure and processes. I&O leaders must create a culture that prioritizes resilience over remediation by emphasizing continuous process improvement to maximize continuity of delivery and minimize downtime.

Table Of Contents
  • Key Challenges



  • Focus on Continuous Process Improvement
  • Apply DevOps Principles — Use SRE Teams to Improve Operations
  • Create a Culture of Shared Responsibility by Conducting Blameless Postmortems as Part of Postincident Reviews
    • How to Avoid Bias in Postincident Reviews
    • Effective Examples From the Medical and Military Worlds
    • "Blameless" Can Still Be "Accountable"
  • Deploy Geographically Distributed Teams in Support of a 24/7 Digital Business Environment

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