Gartner Research

Recruit, Renovate and Retrain to Gain the Skills Needed for the Digital Workplace

Published: 26 April 2018

ID: G00354977

Analyst(s): Bryan Taylor


Sweeping changes to the technologies and processes that power end-user computing will create ongoing skills gaps for operations and support staff. I&O leaders responsible for end-user computing must keep the skills matched with rapidly evolving needs.

Table Of Contents
  • Key Challenges



  • Build Needed Skills and Fill Immediate Gaps Through Cross-Functional Temporary Duty Assignments, OTJ Knowledge Transfer and Brown-Bag Sessions
  • Identify New Roles and Future Skills Needs by Evaluating Your Strategic Roadmap for Investments Through a Processes and Skills Lens
  • Reinforce Formal Training Investments With Lower Cost, Continuous Upskilling Programs Built Around Targeted Objectives, Incentives and Gamification

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