Gartner Research

IoT Connected Smart Cities: Human Factors Matter

Published: 27 April 2018

ID: G00348453

Analyst(s): Milly Xiang , Godfrey Chua

Summary

Success of Internet of Things initiatives in smart cities depends on more than just technology. Government CIOs should give up the bias toward technological solutions and focus more on the "city" and the "people."

Table Of Contents
  • Impacts

Analysis

  • Garbage In, Garbage Out — Lessons From Waste Management

Impacts and Recommendations

  • The Value of Smart City IoT Projects Is Frequently Reduced by an Overly Deterministic, Technology-Focused Model
  • Smart City IoT Projects' Lack of Consideration of Social Factors Leads to Failure in Creating Value and Being Sustainable
  • IoT Expertise and Process Not Embraced Among Government Work Staff Lead to Problems in and Beyond the Initial IoT Deployment

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