Gartner Research

IoT Connected Smart Cities: Human Factors Matter

Published: 27 April 2018

ID: G00348453

Analyst(s): Milly Xiang , Godfrey Chua


Success of Internet of Things initiatives in smart cities depends on more than just technology. Government CIOs should give up the bias toward technological solutions and focus more on the "city" and the "people."

Table Of Contents
  • Impacts


  • Garbage In, Garbage Out — Lessons From Waste Management

Impacts and Recommendations

  • The Value of Smart City IoT Projects Is Frequently Reduced by an Overly Deterministic, Technology-Focused Model
  • Smart City IoT Projects' Lack of Consideration of Social Factors Leads to Failure in Creating Value and Being Sustainable
  • IoT Expertise and Process Not Embraced Among Government Work Staff Lead to Problems in and Beyond the Initial IoT Deployment

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.