Gartner Research

Applying AI in the Digital Workplace

Published: 27 April 2018

ID: G00351067

Analyst(s): Bern Elliot , Matthew Cain


This document provides an overview for application leaders of how AI is being applied in the digital workplace. Areas include collaboration, content, human resources, smart workplaces, help desk, knowledge management, meetings, insight and virtual assistants.

Table Of Contents


  • Introduction to Applying AI in the Digital Workplace
  • Cloud Office AI
  • Collaboration
  • Content Services
  • Intranets and Digital Experience Platforms
  • Human Capital Management/Recruiting
  • IoT in the Digital Workspace
  • Help Desk/IT Service Monitoring
  • Knowledge Management
  • Meeting Solutions and Virtual Meeting Assistants
  • Search and Insight Engines
  • Virtual Employee Assistants

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