Gartner Research

Instant Messaging Federation

Published: 09 April 2018

ID: G00361922

Analyst(s): Consult the Board Research Team


This summary contains input from eleven members regarding their approach to providing connectivity between their instant messaging (IM) and presence capabilities and other partners and customers (i.e., IM federation). We begin this summary by examining if and why members federate their IM environment with external partners’ IM environments, as well as the IM solutions they federate. Next, we focus on members’ security concerns regarding their decision to federate IM with external partners and the policies and strategies they have adopted to address these concerns. We continue with a look at whether they use Extensible Messaging and Presence Protocol (XMPP) for any of their IM federation, and then close the summary with a discussion on the future of IM federation and whether members plan to maintain it for the foreseeable future.

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