Gartner Research

Business-Minded Quality Performance Communication

Published: 03 November 2016

ID: G00362208

Analyst(s): Quality Research Team

Summary

In this research, we answer the question "What are easy ways to improve business partners’ understanding of Quality’s performance?" Improve business partners' understanding of Quality's performance by linking quality metrics to business priorities, providing specific operational definitions for Quality KPIs, and simplifying dashboard presentations.

Table Of Contents

More Detail

Measure what Matters to the Business

Take the Guesswork out of KPI Definitions

More is Not Always Better

Additional Resources

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