Gartner Research

Cross-Company Customer Quality Accountability Drivers

Published: 26 September 2016

ID: G00362209

Analyst(s): Quality Research Team


In this research, we answer the question "What are ways companies drive cross-functional accountability for customer-facing quality?" Leading quality organizations align performance targets with functional owners, publicize customer failures and successes, and select functional champions.

Table Of Contents

More Detail

Align Performance Targets with Functional Owners

Publicize Customer Failures and Successes

Select Functional Champions

Additional Resources

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